| SERVICE
& SUPPORT
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As stated, the goal
at CSS is to exceed a client's expectations. CSS, unlike those
large,
impersonal conglomerates, provides individual attention. At
CSS, you talk to a member
of management, not an outside service call company. Because
of this approach, response
is not only rapid, but tailored to the needs of each client.
This service with a personal
touch is available 24/7. CSS' proximity to major highways
makes reaching any
point in the tri-state area quick and efficient. |
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Staying with the team approach, the
consultants and engineers support the service personnel. The
more difficult design related issues are discussed and answers
are determined. Our in house testing is used to verify solutions
prior to implementing them on site. CSS does everything in its
power to ensure a trouble
free system, including bench testing new devices and software.
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A file is created for every client
and a record of the service call is entered. This historical
profile, along with our preventative maintenance program, is
reviewed to identify trends or problematic equipment. This information
is used to ensure a client's continual satisfaction. |
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The as built documentation created
during the design and implementation phase is utilized for
determining system upgrades, additions and/or changes. These
documents not only guide our engineering team on the best
means for the revision, but are in turn revised to reflect
the changes made. These coordinated documents ensure that
each client is left with an up to date picture of their system. |
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SERVICES |
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CSS has provided outstanding services
on both a local and a national basis. Our experience on hundreds
of projects allows CSS to find the best means to meet the ever
changing needs of our clients. Among these services are: |
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| Service
& Maintenance |
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.Service Contracts
.Preventative Maintenance Programs
.24/7 Emergency Service
.Remote Diagnostics
.Loaner Equipment
.System Training |
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| Consulting |
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.Threat/Security Assessments
.Security System Review & Evaluation
.Security Operations Review & Evaluation
.Benchmarking
.Security Planning
.System Design & Engineering
.Design/Build Projects
.Budgeting
.Policy/Procedure Review & Development
.Security Services Procurement Assistance |
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Engineering
& Project Management |
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.System Surveys & Documentation
.Project Management & Scheduling
.Custom Designs & Engineering
.Control Room & Console Layouts
.Detail Drawings
.System Testing |
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